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Forum Discussion
Sign-In Issue - receiving one-time code to an old email with no access
Hello,
I'm trying to sign-in to my account that I've been logging into for the past 3 years. Now all of a sudden it prompts me to a 6 digit code that was sent to my old email "2 step verification"...
Hi, I have exactly the same problem - what was the solution?
- Walter
Dropbox Staff
Hey andyaslo - sorry to hear about this.
When you say the same problem, are you also not able to access or re-create (to regain access to) the email address that is associated with the Dropbox account you're trying to access?
I have the exact same issue. I no longer have access to my email. Recreating said email is not an option. I know my password but the 2 step verification is sending the code to the email I can't access. I already reached out to the organization that hosted the email- it's a university and they no longer have access to fix this issue either. So I'm paying monthly for a Dropbox account that Dropbox won't let me access. And b/c it's a basic account I don't have access to a real person to help me. I'm beyond exhausted and frustrated b/c i've been trying to fix this for weeks now. Please help!
- Nancy
I’m sorry to hear about this, aangelopoulos. I did a quick search in our system, and I can see you’ve logged a ticket with our support team. I’ve gone ahead and left them an internal note on your behalf.
They should get back to you as soon as possible.
