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IMExperts's avatar
IMExperts
Helpful | Level 5
2 years ago

Sign in with Apple ID shows that the account is disabled

Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue.   I made a ...
Account Access
Create or delete account
Mobile
IMExperts's avatar
IMExperts
Helpful | Level 5

Hi Megan,

 

Thank you for the reply.

 

iOS 17.1

Dropbox 350.2

 

Error:

removed

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi IMExperts, for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account. 

 

Could you try clicking the camera-like icon, and attaching your screenshot directly to us? 

  • IMExperts's avatar
    IMExperts
    Helpful | Level 5
    2 years ago

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi IMExperts, thanks for the screenshot! 

       

      Can you check that your credentials are still saved using these steps?

       

      Also, is it possible that you accidentally created two accounts here? One with the "Hide my email" feature, and one with your iCloud email? 

      • IMExperts's avatar
        IMExperts
        Helpful | Level 5
        2 years ago
        Hi Megan,

        Yes exactly, that’s what actually happend.

        I’m using dropbox for more than a decade and at that time there was no any option to Sign in with Apple. So, I created my account using the iCloud email. Now I thought to integrate it with Sign in with Apple. Because it’s much easier to login your account instead of tyling the email and password manually. But I mistakenly check the Hide my email option while signing in and it created qnother fresh account which I had to delete. But now when I try to sign in it shows account disabled message.

        I hope it explains everything.

        Thank you

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