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fuserr's avatar
fuserr
Explorer | Level 4
12 months ago

Someone opened some old cryptocurrency files on my Dropbox, how?

Hello,   As you can see from this screenshot, someone opened some files in my Dropbox, all these being old cryptocurrency wallets (there was nothing inside fortunately). If I check from the ...
Account Access
Permissions
Security
  • Megan's avatar
    Megan
    12 months ago

    Hi fuserr, I just sent you an email, and I'll be happy to see you there!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi fuserr, thanks for bringing this to our attention.

 

This could mean that an app on your machine might have tried to access those files, not necessarily open them, so it could've been a security program or antivirus. 

 

Is it possible that you might any apps or services that might monitor the Dropbox folder on your computer?

 

This will help me to assist further!

fuserr's avatar
fuserr
Explorer | Level 4
12 months ago

I had only windows defender and now installed Malwarebytes to run a scan but nothing is found. How should I proceed? 

 

The 3 files that have been "opened" and I have nothing to with it are all 3 files that have to do with wallets, cannot be a coincidence. Of all thousands of files I have in my dropbox... 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi fuserr, I see what you mean, but based on all the info you've provided (2fa & recent activity which doesn't seem to be from anyone else) I wouldn't worry. 

     

    You can also have a look at your events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).

     

    I also think this has to do with what my colleague, Jay mentioned and that the files were not actually accessed by someone else. 

     

    However, you can always try changing your password as a security measure. 

    • fuserr's avatar
      fuserr
      Explorer | Level 4
      12 months ago

      So what other could it be theoretically?

      1) A software on my desktop that has access to my synced folders (if I just copy a file it does not show up in the recent activities, so in which case does it show up?)

      2) password + 2fa = not an option because there are no more accesses on the log

       

      Again: the 3 files that have been "opened" are all files that have something to do with wallets, this really cannot be a coincidence. 

      I even had no antivirus software active more than windows defender so I don't know what else could be accessing those files.

       

      Would you mind escalating this issue to a specialist?

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi fuserr, based on all the checks that you did, it seems that everything is okay. 

         

        However, I definitely see where you're coming from, and your need to be extra safe. If you wish, I can open a ticket on my end for you, in order for us to have a closer look into this. 

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