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Forum Discussion
Terminated Employee was Sole Admin for Business Account (w2FA)
Hi All, I'm hoping to get some clarity as to why I'm having so much trouble resolving a critical issue with our business account. I work at a very small law firm, and we had an employee who served as...
Mark
Super User II
Super User IIGet your employee to supply the 2FA code.
You may find you struggle otherwise - Dropbox have previously refused to remove 2FA from accounts once set up (although not sure on how that works for 2FA).
Unfortunately the only people who can help are those on the Dropbox support system.
Thanks for the response. Unfortunately that employee was fired for cause about 2 months ago, so I'm not hopeful about getting his cooperation. Considering that we're paying over $4k per year on Dropbox, I thought that I'd have better luck with putting in a ticket and explaining the situation. Some of the team just wants to cancel Dropbox and go to another well-known competitor. It would be easiest if I could just fix Dropbox though.
