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dpkansagra's avatar
dpkansagra
Explorer | Level 3
11 months ago

Unable to change email - "Too many attempts. Please try later"

I have been trying to change my account's email address from my current email to EMAIL 2.   I keep getting the same error: "EMAIL 2 is in use." To verify this, I created a new Dropbox account wit...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Sorry to hear about this, dpkansagra. 

 

Can you send me the ticket number from your support request, if you’ve already opened one? 

 

Have you tried to update your Dropbox email address via another browser, and you keep getting the same error message? Feel free to send me a screenshot of it, as well.

 

How long has it been since you last tried to change the email address again? 

 

Let me know, and we’ll go from there.

    • dpkansagra's avatar
      dpkansagra
      Explorer | Level 3
      11 months ago

      I have tried in multiple browsers. Last I tried 6 hours ago. 

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thank you so much for the ticket number dpkansagra!

         

        I can see that Poppy, the specialized agent is working on helping as much as possible. 

         

        Keep an eye out on the email for any updates. I've also added my comments there. 

         

        Hopefully you'll get to the bottom of this. Thank you!

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