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Forum Discussion

recrucial's avatar
recrucial
Helpful | Level 6
3 years ago

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
Account Access
Desktop
Error Messages
  • Capital House's avatar
    Capital House
    3 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey recrucial, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of where you get stuck so that we can have visual too?

 

Did you try rebooting your computer or relaunching the app since you first noticed this happen?

 

Any additional information will be much appreciated!

recrucial's avatar
recrucial
Helpful | Level 6
3 years ago

Hi Walter,
I have tried rebooting the computer, the app, unistalling and reinstalling etc. Please see attached!
It opens the box to do the CAPTCHA verfication but then as you click to it goes back to blank and then reloads again as in image 1.
Thanks.123

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the screenshots recrucial - much appreciated!

     

    If you happen to have a firewall or antivirus running, could you pause them temporarily and try again?

     

    Also, if you happen to be on the Basic plan, make sure that there are no more than 3 devices connected to your account as you might be hitting the device limit. 

     

    In any case, please let me know of any updates!

    • recrucial's avatar
      recrucial
      Helpful | Level 6
      3 years ago

      Hi Walter,

      No luck! Checked and tried both suggestions as well as ensuring I have most up to date settings/browsers etc and even resetting the IP address.

      So frustrating!

      • recrucial's avatar
        recrucial
        Helpful | Level 6
        3 years ago

        When logging on a new laptop my account auto-redeemed HP Promo, now when trying to login to another new HP laptop it will not allow sign in as the Dropbox for S mode is showing as Dropbox + HP, is there a way to either remove the promo from my current account so I am able to login or a way to stop the Dropbox recognising its another new HP device?

        I have been unable to login for days and access my work documents so becoming increasingly frustrated!

  • DonutDaddy's avatar
    DonutDaddy
    New member | Level 2
    3 years ago
    I have this exact same problem. The reCAPTCHA box is white and the pictures run in an endless loop. Every once in awhile it simply reloads the box, but it never goes past.

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