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Forum Discussion
Unable to login S Mode
Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
I noticed the app was just updated, so I tried again.
I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.
Thanks
I've had Dropbox for well over a year possibly 2... today I went to use the desktop app which looks like it's been upgraded and signed me out, but when I go to sign in (with my correct password info) I cannot get past the reCAPTCHA robot in the desktop app.. I can log in fine online..
The desktop app does it display anything more on this reCAPTCHA (normally I'm clicking stop lights or crosswalks)... and when I click the "I'm not a robot" it just reloads another ReCAPTCHA that looks the same (no images)
I already re-installed the app, still cannot get past this...
- Hannah
Dropbox Staff
Hey slappy, thanks for bringing this to our attention.
This looks like it might be the Dropbox for S mode and not the Dropbox desktop app.
Is the S mode version the Dropbox app you're using? Or do you have the Dropbox desktop app installed as well?
If so, are you able to access the Dropbox folder on your computer as normal?
If you prefer to use the S mode version, can you temporarily disable any security app you might have, like an antivirus/VPN/firewall, to see if that helps?
Keep me posted.
All you suggest have already been tried out. The problem is reported one week ago, and we are desperately in need of a solution.
I have exactly the same issue. Windows 11 S mode. Tried everything....It is not working. Great work Dropbox!!
And what a poor Customer Service to troubleshoot our issue! I am speechless!!
Same problem...
Can you update Dropbox Mode S for Windows 10??
reCAPTCHA cycles continuously - no ability to login to "S" mode
