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Forum Discussion

Jaysonnn's avatar
Jaysonnn
Explorer | Level 3
6 months ago

Unable to receive security codes or password reset requests from Dropbox

Hi, I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login.
Account Access
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Jaysonnn - sorry to hear you're having issues with this.

 

Can you please check your email's spam/junk folder as well and let us know if you can find the emails there?

 

Thanks!

Jaysonnn's avatar
Jaysonnn
Explorer | Level 3
6 months ago
Hi,

No, no luck with checking spam/junk mails. I wasn’t even able to log into the forums to post my question, had to create another account. Not sure what’s happening. I’ve added the noreply Dropbox email to my contacts within my email and a number of other troubleshooting options but still not receiving the verification code
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Jaysonnn, in this case, I suggest having a look with our support team directly. Here are the steps to contact them.

     

    Send me your ticket number here afterwards, and I’ll leave them an internal note on your behalf too.

    • Jaysonnn's avatar
      Jaysonnn
      Explorer | Level 3
      6 months ago
      Thank you. The ticket details are : Ticket #23921097
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Jaysonnn, thanks for much for this! 

         

        I was able to locate your ticket number on our system, and left an internal comment there.

         

        A Specialized agent will be with you shortly in order to help with this.

         

        Thanks!

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