You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

crossroads4health's avatar
crossroads4health
New member | Level 2
6 months ago

Unable to reset the password of my account.

Good morning. I have tried absolutely everything dropbox has told me to do to receive the emails to reset my password but I am still not getting them. I usually sign in with google, but I am trying t...
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey crossroads4health, thanks for reaching out.

 

If I understand this correctly, it sounds like you currently have access to your Dropbox account, right?

 

Have you tried checking your spam/junk folder of your email in case the communication ended up there? 

 

Let me know more!

crossroads4health's avatar
crossroads4health
New member | Level 2
6 months ago

Hi! Yes, we have checked all our spam folders, and we have added the email it is supposed to come from to our contacts. Still nothing.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for letting me know, in this case can I send you an email in order for us to have a closer look crossroads4health? 

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