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jazzmeg1's avatar
jazzmeg1
Advanced | Level 16
7 years ago

What does "Disconnected members" mean?

Hello

In the Admin Console's "Member" page, there is a pull-down menu where you can select members' status. What does "Disconnected Members" mean? 

Thank you.

 

FAQ
Security
Team admin
  • Jay's avatar
    Jay
    7 years ago
    This is a different matter, namely pairing a personal and business account.
     
    This allows users to have both accounts accessible on their machines and syncing both accounts at the same time. The team admin of the business account won’t have any access to the personal account whatsoever.
     
    Now, there’s two things you’re referring to when disconnecting the accounts.
     
    If they disconnect, or unpair the personal from the business account (using the steps in the above link), then they’ll be left with two separate accounts. There won’t be any merging or ‘new accounts’ created, since they both have separate emails to begin with.
     
    However, they won’t be able to sync both of them since they’re no longer connected, so only one account can be signed into the Dropbox desktop application on the computer.
     
    Now, if you’re referring to when a team admin converts their business account to a personal account, then it would make that business email a personal account. Like above, this will prevent the user from having both accounts sync at the same time on their machine.
     
    It wouldn’t create a new account. It simply removes them from the team, keeping the same email, and being a personal private account.
     
    Hope this makes sense!
    • jazzmeg1's avatar
      jazzmeg1
      Advanced | Level 16
      7 years ago

      Thank you so much. Just curious, in what kind of situation do you disconnect a member?

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        If a member accidentally joined your team, meaning the team admin invited the personal account and not a business email, then converting their account to a personal account away from the team is the best way to ensure the user doesn’t lose their personal files.
         
        Also, if a team member, who has been members of the team for some time, wants to leave the team, the admin can still convert them to a personal account using the same method..
    • AlanJL's avatar
      AlanJL
      Helpful | Level 5
      6 years ago

      Makes sense to me and I am not an "expert" Dropbox user.

    • SuttonSolutions's avatar
      SuttonSolutions
      New member | Level 2
      6 years ago

      Hi I would like to leave my current dropbox business account and set up my own dropbox account as my work situation has changed?

       

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