Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

gjcos1's avatar
gjcos1
New member | Level 2
7 days ago

Why don't the password fields populate anymore using the Dropbox Passwords browser extension?

why don't the password fields populate in dropbox passwords anymore?  I use the extension and this has been ongoing for the past month or so

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi gjcos1, thanks for bringing this to our attention.

    Which browser are you using and what version is it currently?

    Does it occur on all the browsers and devices that Dropbox Passwords is installed on?

    Any other info or screenshots would be helpful!

    • gjcos1's avatar
      gjcos1
      New member | Level 2

      I tried on 3 different browsers, it doesn't work on any of them. Chrome, Edge, Brave. Also the settings are already checked to fill automatically.  I unchecked it and then rechecked and still not working. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        gjcos1, can you also attempt to clear the cache on one of your browsers and try again? You can also check if there are any pending browser updates to be installed. 

        Disabling any add-ons and extensions temporarily may also help.

        If you don't see any difference after all that, I’d like a screenshot of your Dropbox Passwords preferences to have a visual and see what else we can try together.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!