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Forum Discussion
Wrong Apple privaterelay mail registered under Dropbox
Hi Team,
I created a Plus account with my Apple ID, I used hide my mail option so I got a relay alias (I renamed the default given name).
Since I noticed that verification email is not being sent to my primary mail, I checked Apple ID setting for Dropbox and to my surprise Apple has registered different address than the one in Dropbox account.
It is not possible to update relay address on Apple site and the Dropbox chat support said via chat that they cannot update on their site, I was left in a limbo.
Perhaps unlinking Apple ID from Dropbox will help but I'm afraid that upon new login with Apple ID it will create a new account and my paid plan will be lost.
- Mark
Super User II
The only people who can help are Dropbox support. However, my guess here is that you will need to download everything, save it locally, cancel the paid account and create a new one with the correct email (dont use a relay one).
- Hannah
Dropbox Staff
Hey Simon22-, thanks for reaching out to us.
If you currently have access to the Dropbox account, I would suggest updating your email address from your account settings.
If you're not able to change the email, then going the route the Mark suggested would be the best option.
Let us know how it goes.
Since account is not verified (and cannot be) I can forget about changing email. I am not sure how, and If, I will be refunded once I cancel my plan. I cannot contact staff via my account since the proxy email is broken.
There is an option to unlink Dropbox account from AppleId but the question is if I will get back my account once I log again with my AppleId and setup a new email.- Mark
There is an option to unlink Dropbox account from AppleId but the question is if I will get back my account once I log again with my AppleId and setup a new email.
Probably not because its going to be linked to the relay email. When you unlink it Dropbox wont 'know' the email behind it is different - they just see the relay one.
The only people who can answer the question about upgrade is Dropbox support. You can talk to them via chat if that's easier? However, I am not sure if they could do anything there either.
