We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MS_Dropbox's avatar
MS_Dropbox
New member | Level 1
7 hours ago

Impossible de démarrer Dropbox.

 

Bonjour,

Au lancement de Drop box j'ai le message suivant : "Impossible de démarrer Dropbox" / "Il peut s’agir d’une erreur temporaire. Veuillez redémarrer Dropbox."

J'ai fait une réinstallation et supprimé le fichier .Dropbox sans succès.

Je n'ai que 3 postes déclarés et l'application fonctionnait très bien jusqu'à maintenant depuis plusieurs années. Elle fonctionne parfaitement sur les autres périphériques (iPad + macOS Sonoma).

Ma config : macOS sequoia 15.1

Voici le log généré ;

bn.BUILD_KEY: Dropbox
bn.VERSION: 212.4.5767
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: f897e016-7396-53e9-9c2b-8e4647bb25bd
pid: 1749
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='Michel1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Michel', pw_dir='/Users/Michel1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Michel1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Michel', pw_dir='/Users/Michel1', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
               mode=0o40755    uid=0    gid=0
     parent    mode=0o40755    uid=0    gid=0
HOME: '/Users/Michel1'
appdata: '/Users/Michel1/.dropbox/instance1'
         real_path='/Users/Michel1/.dropbox/instance1'
                   mode=0o40700    uid=502    gid=20
         parent    mode=0o40755    uid=502    gid=20
dropbox_path: '/Users/Michel1/Dropbox'
              real_path='/Users/Michel1/Dropbox'
                        mode=0o40750    uid=502    gid=20
              parent    mode=0o40750    uid=502    gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755    uid=502    gid=20
                parent    mode=0o40755    uid=502    gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                parent    not found
tempdir: '/var/folders/wb/z3k783ms7_sfxmnrm11004d80000gp/T'
         real_path='/private/var/folders/wb/z3k783ms7_sfxmnrm11004d80000gp/T'
                   mode=0o40700    uid=502    gid=20
         parent    mode=0o40755    uid=502    gid=20
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 963, in wrapper
  File "desktop/dropbox/client/main.py", line 7141, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6588, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6509, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 296, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 223, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 547, in _init_new_engine_locked
  File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 143, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Failed to write root dot dropbox file |>> Deleting .dropbox before writing a new one |>> Calling unlinkat_native with lossy options |>> unlinkat syscall |>> Permission denied"

Merci !

About Poser une question

Trouvez des réponses dans les conversations démarrées par d'autres utilisateurs. Si vous n'en trouvez aucune, posez une nouvelle question.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!