You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
My employer removed all my files and I can't contact support
How about if Dropbox connected a link to their chat button? It doesn't respond, not in English anyway.. Also, my employer seems to have done something (during updating) that removed all my files I've been saving for the past 24+ years, but because Dropbox doesn't actually have an email address that anyone in the company monitors, I can't get any help with my issue. So if my files were accidentally deleted, the clock is ticking down to when the 30-day retrieval period will be over, and I can kiss all my files goodbye.
I'm paying for a Dropbox subscription, but there are files missing from my account.
I paid AUD30 dollars a month to keep photos, documents and videos of my departed father safe. The money was automatically deducted. I went to my Dropbox account and in horror found it was 2G plan with a few photos, videos and documents. I checked my bank and last deduction of was in July this year. What on EARTH is going on and where are my files on my father???? I tried to use contact email or chat but Dropbox doesn't allow this for 2G subscribers. I AM FURIOUS and so frustrated I can't reach their support team. 😤 😪😪
A member was removed from a folder but cannot find any logs who removed her.
Hi, I would like to seek help on how to check the logs further, as amember was removed from a folder but cannot find any logs who removed her from the Activity logs. She can view folder shared with her and its contents, but yesterday her name suddenly been missing, and we would like to find out how did it happened. Thank you.
When are Event log records created and where is the documentation to show how to interpret them
I have been given a log file to comment on but do not know what it is and how, when and why the entries in it are created. Well I assume it is an EVENT LOG and the entires are created when an IP address changes, but is this because the member has remained logged on? If they had logged off would the log record still be written? Here are the first 2 lines is there someone who can assist ? Where / how do I find it when I log in to my account and is it only for business accounts? I have modified any personal details .... COLUMN HEADERS Member Member email Event type Category Access Method IP Address Country City Involve non team members Participants Context Other info COLUMN DATA The Member info@themembers-email.com Changed IP address associated with active desktop session Devices Desktop Devices Desktop 123.12.12.123 Australia MyCity No None ""{".tag": "team_member", "account_id": "dbid:AADHdCwPDk2H16hkRPDA2Bm5c1Vhpr7hXko", "display_name": "The Member", "email": "info@themembers-email.com", "team_member_id": "dbmid:AACX_OLjX-6QgYLCH6_ARL9TvlHrbivbnTY"}"" ""{".tag": "device_change_ip_desktop_details", "device_session_info": {".tag": "desktop_device_session", "ip_address": "99.999.999.999", "created": "2021-01-07T21:00:37Z", "updated": "2022-03-10T07:31:19Z", "session_info": {"session_id": "dbdsid:AAB3yUZdowpf086xdE90_LP2zqD_SFQbbWs"}, "host_name": "hostname.local", "client_type": {".tag": "mac"}, "client_version": "143.4.4161", "platform": "Mac OS X 11.2.3", "is_delete_on_unlink_supported": true}}""
