You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Account Settings
190 Topics
Old Email Account with gmail overwritten with google login.
Hello together! I need help and hope someone here can show me how to solve my problem... Today I got a new smartphone and I installed the Dropbox App on it. When you want to log into your account you can choose to login with google etc. or to login via e-mail and password. My account was created years ago with my Gmail Email and a password (not directly with the Gmail account, hope you know what I mean). Now, today I wanted to login into my dropbox account on my new phone, but i choosed to login with google and not log in via mail and password. Now a new account was crated with my googleaccount and I can´t reset my old password, because now I only can enter the new account. Pls help me. Thank you very much!Solved18KViews0likes34Comments
Add second email address to account
I have just started using the DropBox for Business subscription – though still on the trial – and I am trying to connect a second version of my email address to my account. About a year ago we change our email setup from <firstname@company.com> to <firstname.lastname@company.com> and I get emails (and invitations to share folders) to both versions of the address. So I am trying to add an alias to my account so that I don't have to have two accounts. Does anyone know how to do this or a work around? Thanks for any help. GideonSolved14KViews0likes3Comments
We are on the Advanced plan for business team - do we really have unlimited storage?
I hope I'm doing this correctly as I am new to this but - have I misunderstood something? The reason I'm paying the $75.00 a month is forunlimited storagefor my partners and I to have space to store the gigantic wav libraries we tend to accumulate producing various music projects. Did all of us misread something or is the Dropbox unlimited storage similar to your phone carrier's unlimited data. If that is the case I think $75.00 is an astronomical amount of money to be paying for only 3TB. That's highway robbery! Apple costs less per TB. We initially read seperatley then together all the info provided and came to the conclusion that unlimited storage means unlimited storage. I remember reading about 3TB but we would be given more as needed. If there is a part of the guide I misread or the help section or something that anyone knows about it would mean the world. Thank You.Solved6.5KViews0likes6CommentsMy account was deleted after being removed from Business team
A couple weeks ago someone from another company invited me to their Dropbox Business Team. I clicked on the link, but I didn't realize it was going to add me to their group so I contacted Dropbox about this and was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted. I am not able to log into my account at all now. I thought this would keep my account but switch it from a Dropbox Business Account to a basic account. Is there a way to get my basic account back? I had a Dropbox Plus account that I was paying for and has a lot of files on it too. [Post restored by moderator]Solved5.9KViews0likes18Comments
I am not able to receive the 6 digit code in my email
Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam folder. I've verified my address is correct. I have also verified that the email address can receive mails from other sources. I can also send you an email from that address if need be. I just need an address to send it to I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code. I have full access to my Dropbox account on my desktop and on the webpage. Please help meSolved4.5KViews0likes20Comments
Hacked account - email address changed
Please help! Someone accessed my Dropbox account somehow and after they reset the password, they changed the email address so I can no longer reset the password. How do I access my files before they are all deleted??? Can anyone please help me?Solved4.4KViews0likes10Comments
Account has been deleted?
Hello, I had an account that I used on a - not so often - basis but I would go in and get what I need and get out. The problem is today I needed to go in and Dropbox says my email is not related to any account. I asked to change my password, which it did and I see everything I had is lost!!!! How can I retrieve my information please? Help!!!!! AndreSolved4.2KViews1like6Comments
