You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Immediate Billing Re-run Button when a payment has failed.
I have noticed that if a bill has not run (i.e. payment missed), the only options available once a client has availed funds for the bill to be run again by the Dropbox billing system is (1) a "Renew now" option that basically forces the client to re-enter the very same credit card details already in the system (assuming the client is not intending to use a different card) and/or (2) to wait for the system to run the billing again, whenever that will be at some later stage that day or the next morning. This is rather inconvenient. I would strongly suggest that Dropbox keeps current with other entities of its size that simply offer the option to "re-run" payment on the existing card details on their system; thus further increasing clients user experience on the site/offering. Lastly, remember clients are in different countries that have currencies fluctuate differently in the exchange market against the US Dollar that Dropbox bill us on. For instance, today the R5,000.00 (i.e. five thousand South African Rands) I have availed to be sufficient for the current cycle of bill(s), may no longer be sufficient at a later stage should I opt to simply wait for the billing system to run by itself at a later stage (instead of the inconvenience of re-entering the same credit card details). I believe this is one of the reasons why other companies of Dropbox's size offer the ability/convenience to "re-run payment immediately" without having to re-enter the same credit card details.; companies such as Google Drive, etc.
I'd like Dropbox to send my receipt via email once my personal plan renews
It would be great if Dropbox could send an email UPON renewal of the annual subscription along with the receipt of payment. I understand that Dropbox sends a notification one month in advance when the renewal is due but that is not helpful. Some of us get reimbursed for the subscription and have to check manually on the exact subscription renewal date to get the receipt. That means unless we set a reminder we'll miss the date (and thus the receipt and the reimbursement). I suppose there is a minimal additional cost for Dropbox if they send a notification on the email once the subscription is renewed and that would be very helpful.
Option to pay earlier for Dropbox individual plans
Currently, Dropbox does not allow users to pay in advance. This is not convenient because sometimes I have credit card which a promotional offer which may expire before my payment due day. Without the option to pay earlier, I cannot take the promotional offer. I hope Dropbox can add this function.
Please email receipts for monthly subscriptions
Dropbox needs to start emailing monthly subscribers our receipts each month. Instead of making us retrieve them from inside Dropbox. I’m sure many of us need the receipts to file away for our expenses. Why does Dropbox value annual subscribers by sending them email receipts—But not the monthly subscribers?