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re12345's avatar
re12345
New member | Level 1
3 months ago

Error 500 when trying to delete my account

Hi, 

I cannot delete my free account and get the above error?

Anyone know how to fix? 

Thanks

Create or delete account
Security
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for bringing this to our attention, re12345.

    Can you try it from a different web browser or a private browsing window and let me know how it goes?

    Thanks.

  • re12345's avatar
    re12345
    New member | Level 1
    3 months ago

    Hi Hannah,

    I've tried in both Chrome and Edge private/non-private sessions and still the same error.

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hmm, is it possible to try while connected to a different network?

      If it persists, let me know and I can reach out to you via email.

  • re12345's avatar
    re12345
    New member | Level 1
    18 days ago

    Hi Hannah, just revisiting this after some time. Still have the same problem, could you please reach out to me via email? 

    I have updated my account to an email address I can be reached at.

    Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      18 days ago

      Hi re12345, before we go any further, could you attach a screenshot showing the error you're getting?

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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