You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Dropbox Backup
120 TopicsIncorrect dropbox space usage on windows
Hi Guys, My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs? Thanks, TaoSolved62KViews3likes675CommentsHidden .dropbox_bi folder storing 87GB of files locally!
Hi, I've just recently set up a new Dropbox Professional account. After installing the desktop app on my Mac I also set up a backup of my external SSD, which completed successfully yesterday. Standard Dropbox file sync seems to be working fine, and the Dropbox app says everything is up to date, but for some reason I now have a new hidden folder under my Mac user folder called.dropbox_bi. That folder is storing 87GB of files on my primary SSD, apparently related to the 220GB of data backed up from the external SSD. Is this my life now? Or is there some way to recover that massive waste of precious primary SSD storage space?Solved22KViews1like90CommentsNo storage space but no files in dropbox
Hi, I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues. Whenver I have received storage limit notifcations in the past, I was able to remove some files from my account to free up some space. Now I am getting notifications that my account is out of space (I received an email, have a popup at the top of my screen when I'm looking at my files in my browser, and the desktop app says I am out of space) despite that there are no files currently in my dropbox. I haven't uploaded anything out of the ordinary or particularly large to my account. Current displays: Desktop app: 102.4% of 2.4 GB used. Can't sync "filename" (your dropbox is out of space). Any ideas what the root cause is, or why my space usage is not displaying the correct storage? I am perplexed as to why things were operating smoothly and are suddenly not.Solved5.3KViews1like34CommentsHow do I disable the computer backup feature?
I installed dropbox basic to share some files -but i accidentally set up the backup feature - now it says my storage is full. I don't want any backups on dropbox. How do I free up space? It won't allow me to move the files off of dropbox storage unless I upgrade4.3KViews0likes17CommentsRegular vs. Shared Files storage and how does Dropbox count them?
Hi all, I'm on a business plan, and dropbox is currently telling me I have 134.4 GB of regular files, as well as X storage of shared files. What determines the file type? The company is also looking into reducing the number of subscriptions we have. How would that affect my usage? Additional information: I used to have the dropbox desktop app, but I uninstalled it and it isn't backing up my files any longer. I was wondering if the storage issues might be due to previous backups, but I can't find them to delete them. Thanks,3.7KViews0likes5CommentsDropbox backup - I never asked for it, but it busted my storage limit
Hi, I've been using Dropbox Basic for about 10 years. About a year ago, to get more (free and EU-based) space, I signed up for pCloud, which also allowed me to back up Dropbox. All good, until recently I started getting limit warnings from DB. I moved files over to pCloud, where I still have plenty of space, but my DB storage tally didn't go down. I discovered, by searching on the internet, that in fact DB backup was simultaneously backing up my pCloud files (!). Deleting the DB backup brought my storage tally right down to where it belonged. My question is: DB backup is a paid service. I did not sign up for it or consent to it at any time. I wasn't even aware it existed. Having it working away in the background has caused a lot of confusion, with backups of backups of backups. I regard my files on Dropbox as already backed up because they're on my hard drive as well as the cloud. What is the difference between files in regular Dropbox and files backed up by DB? Having two cloud storage systems on the go at once is a recipe for disaster. Thanks!3.3KViews0likes10CommentsI tried Backups with a free trial, now it's already disabled but my storage on Dropbox isn't cleared
I tried Dropbox Backups with a free trial - now it's already disabled but my storage on Dropbox isn't clearing - before it wouldn't let me delete the files - and now I no longer see the backup - only that I exceed my qouta (because of the backup files - for which I don't have access) How can I delete all backup files? (I've already uninstalled the app)Solved3KViews0likes9CommentsI'm out of space but I have nothing in my files. Why?
I am getting popups saying that my Dropbox is running of our space. When I check it tells me I'm using 5.3 GB of 6.3 GB but I have virtually nothing in my files. I have one folder that has 876 KB of data in it and that's all. Why is DB telling me I'm almost out of space?3KViews1like11CommentsUnable to access content in order to delete it due to plan change
My account recently reverted to personal from business. I want to delete data but cannot as it is part of an old Backup function and I can no longer access the Backup function as my storage is now over quota. I am also unable to talk to support diurectly as I do nto have a paid plan. I want to delete data to bring my account into the free zone but am unable to. Catch 22. Help?Solved2.9KViews0likes13Comments