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Passwords
27 TopicsNot receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email. I've addedno-reply@dropbox.com to my google contacts account. I've checked my spam folder. I've verified my address is correct. Please do help me sort this out Peter13KViews1like77CommentsNot receiving Verification and Forgot Password email
everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.Solved6.5KViews0likes56CommentsUpdate (not reset) password on phone
I went to Dropbox on my PC and changed:reset my password. No problems there, all good. Now I want to get on my phone and update it to match. How do I do that? I do not want to RESET it again; I just did that on PC. I just want to UPDATE the pw to match. Cannot find any instructions on that.Solved4.8KViews1like3CommentsI am stuck in a drop box log in loop
Hello, This is for my other, main account. 1. I recently changed my account password log in. At least I thought I did. 2. I deleted the old email account. 3. I tried to log on with the new account email. 4. Error Message 5. Clicked password reset. 6. Reset email never appears 7. I added no reply to the contacts. 8. Submitted again. 9. Nothing. 10. I tried to submit some sort of ticket, as I am caught in a loop. Help, life's work of files there. I must have mistyped when I changed the log in. Bob4.6KViews0likes6CommentsLocked out of my account for over 7 years!
Hi, Ever since dropbox started forcing its users to change password, I’ve been locked out of my account. I no longer have access to my email and I’ve tried several ways to access my account including customer support but they have not been helpful. Im a musician and I have songs on there that I wrote years ago that I’ve not heard since and it’s really upsetting that Dropbox will not allow me to access my account even though I am using the correct username + pass. it’s easy for admin to see I’ve been trying to access this account since about 2016 and clearly nobody else has logged in since I’ve been contacting support. I’m wondering if anybody could help me with this? I think I made up random credentials when opening the account so I couldn’t pass that security check. Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access? Any help would be greatly appreciated. Kind regards, Lloyd2.8KViews0likes19CommentsReseting password needed but no access to the email address
Hi, Dropbox forced me to reset the password but I cannot currently log in to the linked email to do so. The old password is not working to change the email address there via desktop where I am still logged in. Old password not working to change the email address and email address not working to reset a new password. Endless circle. Can anyone help, please? I also contacted my mail provider, but the email address has been stolen and I am not sure, how much they may help. Thank for any suggestion that helps.2.3KViews0likes7CommentsCan´t login, don´t receive Code and password reset mails
When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already addedno-reply@dropbox.com to my email contacts, it doesn´t help. What should I do?2.1KViews0likes15CommentsError when trying to reset my password
I've tried to change my password with a password manager (not dropbox password manager). But it seemed to overrule the old password which is needed to do the change. Somehow I messed the process up, got the password changed to a new hard-to-remember but not stored correctly in the password manager. Now I can only access my account from my desktop app - not from a browser or tabletapp where I happened to log out and when asking for resetting my password I get the message, that I have tried too many times and should try again in a couple of minuttes. I've waited all night - and still get the message to wait - no resetting-mail. What to do and what to expect? All best, BoSolved1.7KViews0likes3CommentsPassword expired, but email server doesn't exist anymore
Dear sirs, I'm old client of Dropbox, under the E-mail [removed] But there is a problem: my password "expired". I didn't know about "expire" and it is a big problem. I can't set a new password, as "[removed]" server doesn't exist anymore. I can't receive an E-mail in [removed] address. I need to change these address to [removed] How do I do it? If someone have a solution, please E-mail me in "[removed]" as the blog will do it in the useless E-mail. [personal information removed per the Community's Guidelines]Solved1.7KViews0likes4Comments