You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Maemae76, thanks for posting on the Community!

     

    I'm sorry to hear about this. Have you tried these steps to reset the PIN on your Dropbox Vault?

     

    If you get an error when doing so, please let me know!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Sorry to hear that Maemae76!

         

        Just to clarify, were you not able to reset the PIN with the steps under "Reset your PIN" in the article Jay linked above?

         

        If not, is this due to not receiving the reset email? 

         

        Let me know where you're running into an issue with this!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey Maemae76, have you tried doing this from another browser or an incognito window?

         

        If you have, maybe clearing the cache will do the trick instead. 

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