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"Issue with the period subscription" while trying to upgrade from trial.
Dear, I tried with tree different cards to confirm my subscription but it failed each time regarding an "issue with the period subscription" message issued by the Dropbox application event after the credit card transaction was launched and approved by the stakeholders of the card. My trial period ends on Jan 22nd 2025 it would be nice to have a feedback asap Regards Genevieve
Random second charge, without warning.
Hey I canceled my payment 3 days ago just after I had already paid one fee but you have taken a second charge a couple hours ago. Why should I be charged again, you gave no warning about taking another charge why would you take money in the space of 3 days like that when I have a canceled subscription ? You have no way to get in contact other than robots. I purchased the subscription less than a month ago so how have you guys taken over $60 for not even a month of use ? I feel like you take money off your customers and rely on robots to hide. My rating so far is 0/10 and i will not be using this service again if this can't be sorted out. Anyone reading check to make sure these guys don't rip you off also because if they are doing it to everyone then that's theft and they will be making millions off a service that holds just over a gig of storage for me lol. All i find is more stories of dropbox ripping people off and having no hope at even getting someone from dropbox on the team.
I've been billed for the Plus plan, but my account hasn't been re-upgraded yet.
For some reason my automatic payment stopped and my account was downgraded. I then payed a yearly ammount to be upgraded again and my card was charged. But neither in the app neither online my account has been upgraded again, even though I payed for it. I dont want to lose my files. Im receiving emails to upgrade my account to keep my acces, but I already payed! What can I do?
Credit card charges for 2+ years after I cancelled subscription
I have been getting charged on my credit card by Dropbox for 2 years for a subscription I am not paying for. Dropbox makes it so difficult to get assistance with this type of issue. I am finding this a highly unethical way of doing business. They owe me hundreds of dollars.
