Forum Discussion

Emmie Clarke's avatar
Emmie Clarke
New member | Level 1
9 days ago

I'm concerned I might be charged after a free trial of the Dropbox Essentials plan

I am concerned with the status of my Dropbox account. I am on the basic plan after my free trial of the Dropbox essentials but I am concerned that I am going to be charge when I have the 199.99 in my bank.Even though I am on the basic plan and do not want to upgrade to any paying plan or be charged anything.

Please could someone confirm that I wont be charged anything? As I do not want to

Many thanks

Dropbox Basic
dropbox essentials
Payments
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 days ago
    Emmie Clarke wrote:

    Please could someone confirm that I wont be charged anything?

    Take a look at your Plan page. If it says you're on the Basic plan, you won't be charged.

    • Emmie Clarke's avatar
      Emmie Clarke
      New member | Level 1
      9 days ago

      It says I am , but I have had multiple emails saying they have tried to charge my account 199 even though I was on a free trial. I'

      m just super concerned that I will be charged.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 days ago

        Are the emails coming to the email address that's associated with your account that's on the Basic plan Emmie Clarke? 

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