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41 TopicsSupport for international currencies on Dropbox.com
Hi there! I’m Amanda, the Product Lead for International Growth. Our team is committed to making it as easy as possible for customers around the world to use Dropbox. One of things we’re doing is adding support for local currencies. In September 2023, we launched support for the Brazilian Real. Next month, we’ll launch the Korean Won and Indian Rupee. Next year, we’re looking at launching local currency for Mexico, Singapore, Poland, Malaysia, Taiwan, South Africa, Thailand, Indonesia, Vietnam, and potentially a few more. We realize this is long overdue for our customers outside the US, and hope this relieves any payment difficulties you may have experienced. *For customers already paying in USD – first, thank you for your support all these years. We plan to migrate you automatically to your local currency in 2024. We thank you for your patience!2.9KViews7likes3CommentsAdd a "close" button for receipts and have the website automatically time out after some time.
When I view a Payment Receipt by doing this: Click the "Account" button at the upper-right of the home page Select "Manage account" from the pop-up menu Select "Billing" from the Tabs on the left of the page Click the "..." icon in the "More" column in the Billing History List on the page Select "Receipt" from the pop-up menu The receipt opens up in a new browsers page/tab. There is no navigation on this page. The only element on the page that I can interact with is the "Print receipt" button. (Thankfully, this button does not appear on the printed receipt!) I would like to suggest a "Close" button on this page. You must use one of the browser's controls to close it. Also, it appears to me that this page never times out??? I think this is a security issue.41Views1like2CommentsFeedback on upgrade prompts within Dropbox
Hi Dropbox stop making me clicking to close ads when I am accessing my Dropbox. I don't want to upgrade and your behaviour makes me want to quit your service. You are annoying and a marketing like this doesn't work. Stop right now. Regards18Views1like1CommentCan't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one, not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message. How can I get a copy of the invoices as I need them for tax returns?Solved6.5KViews1like65CommentsCan't update billing information, I get an error message
My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "This content is blocked. Contact the site owner to fix the issue." This happens on my phone, on another browser, and when I'm incognito in a new window as well. It happens with my second card too. Does anyone know why this is happening? How can I contact support? When I ask the chatbot for a person to help me, I get a message that only paid members can assess human support. 😐1.6KViews1like9Comments