You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Cannot upgrade to business because subscription is managed by Apple App Store
Hi, we would like to upgrade from Plus to Business. The current Plus subscription has managed by the Apple App Store. We already cancelled the subscription there and it is already expired (as of 2024-11-19). However, it is still not possible to upgrade to business because it still claims that the subscription is managed by Apple App Store. Does anyone have an idea what else we can do to upgrade the account to Business without the use of the apple app store but directly from the Dropbox page? Thank you very much and best regards - Richard
I can't redeem a Dropbox Plus license key bought from Amazon
I tried to redeem one of the license keys that I bought in the past. To my surprise, I got the error message, "That license key has been invalidated. If you’re having trouble, please contact support". I paste a screenshot below I have renewed my subscription in this way for the past few years and it was always successful until this time. The license keys (I have two) that I tried today was shipped and sold by Amazon.com (not any third party vendor) in 2018. Here are more details: Item name: "Dropbox Plus - 2 TB of Storage for 1 Year (Upgrade from Dropbox Basic 2 GB) [Online Code] " Product page:https://www.amazon.com/dp/B07998XCJT/ref=docs-os-doi_0 I have the order numbers ready and the license codes are still viewable in Amazon Games and Software Library. Now question is what I shall do? Customer Service Representative, please email me if you need to know these license codes and purchase evidences. I need you to convert it to new code still redeemable at this moment.
I bought the Plus plan but my account wasn't upgraded. I'm getting an error message as below.
I paid via the website with Amex and the money has been taken. I went to settings, restore purchases and the message came up Unable to restore purchases . The operation couldn't be completed NSURL Error DOMAIN error 409
I can't access my photos, as I'm being asked to upgrade my Dropbox account.
I REALLY need help, please. A very long time ago my wife and I wanted to put our photos, many of them precious, in a safe place. She suggested putting them om a USB but I said we should put them on something called "Dropbox" It was free and safe. What a fool I was. Over time it said my account was "getting " full so I deleted as many things as I could and things were fine. Then without using my account much at all I went to it and it says it's full and I have to pay a large sum of money, which I don't have, in order to get into my account. It seems like kidnapping. If I were to pay the money I don't even know if I could get my photos back without deleting them all. The only thing I can think of is, paying the ransom, downloading the photos to my hard drive, moving them to a USB (my PC is old and I can't fit in a USB and a wireless USB in at the same time) and terminating my account. Even then I'm afraid I will lose everything because it says that by terminating your account all of your data will be deleted. I really don"t know what to do. Wow, do I feel like u sucker.
Upgrading business free trial
Hi, I am about to lose my mind with Dropbox. I signed up for the business free trial, and then was out of storage so wanted to upgrade to the actual plan, went through and added payment then it still does not let me upgrade my account. It shows that i have the storage but i'm not able to use any of the features, and when i send out links they all show temporarily disabled? I have no access to chat support, so need a ticket created ASAP why does dropbox not have any support phone #?
