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Forum Discussion
.JPG Files are Supported but Something Went Wrong.
Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photogra...
Hi @Megan
I've tried opening the link in an incognito webpage and I see the same error.
But if I accessed it from my own end (logged on) I don't see this error.
The solution was to delete the previous link and to create a new one.
But then comes a question - do I have to constantly do that for EVERY one of my folder I'm sharing out?
Because I do a lot of folders w different files sharing to all of my clients - it will be very tedious to repeat this process over and over.
Megan
Dropbox Staff
Dropbox StaffHi Iniesta, glad this was resolved like so!
Do you notice the same kind of behavior with more than one link? If yes, what are the file types this is happening to?
Hi there,
I mainly deal with .jpg files only.
And yes it is re-occurring, I have had 4 similar issues prior to this and it only happened just a week before.
A week before, I never had such issue and this issue only happens to people who receives the link and views it - not on my end when I'm logged on.
- Jay
Hi Iniesta, how many megapixels are the images you're trying to preview? This is the width x height of the image in pixels.
Hi, on my initial thread / topic starter I've already included this information.
But my files (.jpg) are usually 2-3MB, sometimes up to 5MB at most.
For width x length pixels - 3750 x 2500 or 1920 x 1080.
Not too sure why would the pixel length be of an issue to this, even if its 10MB-500MB / whatever pixel dimensions, it should be able to be shared across
to my clients.
