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Forum Discussion
All of the sudden I can't play audio files on my iPhone... any idea why?
I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable.
I see the same audio thumbnail I have always seen but it just spins and spins and eventuall...
- This is resolved now. Updating iOS to 17.4 fixed the issue.
Megan
Dropbox Staff
Dropbox StaffHey jeffaugust, let's jump right into this!
It might sound trivial, but have you tried using an entirely different network, or cellular data instead of your typical connection?
What is the OS, and version of the Dropbox app you're using on your end?
Let me know more!
App version is 368.2.2
ios v 17.3.1
it doesn't work on my home network or on cellular.
ios v 17.3.1
it doesn't work on my home network or on cellular.
- Nancy
Hey jeffaugust, what’s the size of the of the .mp4 and .mp3 files you’re unable to play on your Dropbox account?
Can you send a visual of what you end up seeing?
Did you start having this issue after a specific update in your OS/Dropbox app?
- This is resolved now. Updating iOS to 17.4 fixed the issue.
- Walter
We're glad to hear it's sorted now and thanks for the update on this too jeffaugust
Have a lovely week ahead and see you around the Community!
