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Forum Discussion

jeffaugust's avatar
jeffaugust
Helpful | Level 5
9 months ago

All of the sudden I can't play audio files on my iPhone... any idea why?

I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable. I see the same audio thumbnail I have always seen but it just spins and spins and eventuall...
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Mobile
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  • jeffaugust's avatar
    jeffaugust
    9 months ago
    This is resolved now. Updating iOS to 17.4 fixed the issue.
jeffaugust's avatar
jeffaugust
Helpful | Level 5
App version is 368.2.2

ios v 17.3.1

it doesn't work on my home network or on cellular.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey jeffaugust, what’s the size of the of the .mp4 and .mp3 files you’re unable to play on your Dropbox account? 

 

Can you send a visual of what you end up seeing?

 

Did you start having this issue after a specific update in your OS/Dropbox app?

  • jeffaugust's avatar
    jeffaugust
    Helpful | Level 5
    9 months ago
    This is resolved now. Updating iOS to 17.4 fixed the issue.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      We're glad to hear it's sorted now and thanks for the update on this too jeffaugust 

       

      Have a lovely week ahead and see you around the Community! 

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