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Russ5's avatar
Russ5
Helpful | Level 6
3 years ago

Android app, opening videos doesn't work correctly

I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the b...
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  • Russ5's avatar
    Russ5
    2 years ago
    Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
Roug3_paig3's avatar
Roug3_paig3
New member | Level 2
Whenever I try to watch a video in the app a thumbnail from another video pops up and completely covered the video I want to watch. I have no idea what could be the cause of this.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey everyone.

 

If you're still having this issue, can we reach out to you via email, so we can have an in-depth look into this?

  • Gg93's avatar
    Gg93
    Helpful | Level 6
    2 years ago
    Yes, I am still having this issue and yes, please email me
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Gg93! Please check your email address, when possible, and reply back to my message.

      • dreaming_Ducks's avatar
        dreaming_Ducks
        New member | Level 2
        2 years ago

        Been having this problem for months now. No I will not email you. The problem has been demonstrated many times in this thread. Your fixes dont do anything. The fact that you continuously post the same exact steps that dont work and offer no real recourse exemplifies the fact that youre a company of hacks that cant even fix simple issues with your app. What an absolute disgrace. You should consider no longer being alive

  • aprilacct's avatar
    aprilacct
    Helpful | Level 5
    2 years ago

    I am still having this problem.   aprilacct@gmail.com

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