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Forum Discussion

lisamdun's avatar
lisamdun
Helpful | Level 6
3 years ago

Android app v 302.2.2 has no download or export function?

I am on Android S22+ and there is not an option to EXPORT (or download) on any file - not even just one file.  I can only email a LINK to someone which is not acceptable.  All I see online is instruc...
Android
Download
Export
Mobile
  • lisamdun's avatar
    lisamdun
    3 years ago

    I did uninstall and reinstall - I did now find a menu for these things!  If I "select" (by press and hold) a file THEN select the ellipsis (not opening the file) then I now get:

     

    Save to Device, Export, Duplicate, Move, Delete

     

    The problem with this method is that unless you know the file name, on a mobile device, the thumbnail is so tiny and all of this only shows up as options on the thumbnail/list page, NOT once you open the file.  Kind of a PITA but at least now I found it.  SHEESH

     

    Would be nice to open a file and think - yes, download and have it be there but instead you have to open, back out, then press and hold to select then click the ellipsis that appears.  

     

    I believe case closed.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi lisamdun, thanks for bringing this to our attention.

 

Could you try tapping the Share option and see if the option to export is there?

 

Just for clarification, is this occurring on files, and not folders?

 

This will help me to assist further!

lisamdun's avatar
lisamdun
Helpful | Level 6
3 years ago
When I click share with one file open (not folder, one FILE) it only let's me share link. I don't see a way on this forum to share a screen shot. I want to save a file, photo, anything on my account to my mobile device. One at a time is ok, not folders.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    When you tap the ellipsis next to a file in the Dropbox mobile app, could you list all the options available to that file in the main context menu that appears?

    • lisamdun's avatar
      lisamdun
      Helpful | Level 6
      3 years ago

      When I click the vertical "..." (ellipsis) it give me:

      copy link

      share

      manage access

       

      When I click the share in that mode it only offers to "send to email, name or group" or

      it offers to "create a link"

       

      That is all.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Is this file in a shared folder or a private folder?

         

        Are you viewing this file from the list, or only while the file is open?

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