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LinaFerro's avatar
LinaFerro
New member | Level 1
5 days ago

Apps in iPhone say my Dropbox is empty

Hello! Whenever I try to attach a file saved in Dropbox from an app (for instance, WhatsApp message, or Mail app) in my iPhone (iOS 18.1), the app says my Dropbox is empty, although it is fully sync...
iOS
Mobile
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hi there LinaFerro - sorry to hear you're having issues with this.

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

Are you doing this via the Files app on your device perhaps by the way?

Have you tried clearing the app's cache since you first noticed this?

Let us know more and we'll take it from there, Lina. 

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