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mspin's avatar
mspin
Explorer | Level 4
3 years ago

Audio Files Cut Out When Playing

I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off...
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  • wnj's avatar
    wnj
    2 years ago

    Walter Jay 

    My problem seems to be resolved
    by CLEARING THE CACHE of the app.

    thank you!!!

njvaug02's avatar
njvaug02
New member | Level 2
8 months ago

Experiencing same issue for the past year. Not on every file but certainly on enough of them. Clearing cache has no effect. Deleting and redownloading app fresh has no effect. Same exact skips happen on iPad and iPhone apps, but not on source played from hard drive or playing the same file via Dropbox or Replay in a browser. Dropbox, get it together, and please don't suggest that I clear the cache. Had no effect, and same problem is happening on iPad and iPhone, but not in the browser, clearly an app coding problem.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for your feedback here, njvaug02, and sorry to see you're having this issue.

     

    If you save the problem files from the Dropbox app to your device and play them locally from there, do they play correctly?

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