We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
jeffaugust
8 months agoHelpful | Level 5
All of the sudden I can't play audio files on my iPhone... any idea why?
I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable.
I see the same audio thumbnail I have always seen but it just spins and spins and eventually becomes an image.
This is happening on mobile web via safari as well. Has anyone experienced this?
I see the same audio thumbnail I have always seen but it just spins and spins and eventually becomes an image.
This is happening on mobile web via safari as well. Has anyone experienced this?
- This is resolved now. Updating iOS to 17.4 fixed the issue.
- MeganDropbox Staff
Hey jeffaugust, let's jump right into this!
It might sound trivial, but have you tried using an entirely different network, or cellular data instead of your typical connection?
What is the OS, and version of the Dropbox app you're using on your end?
Let me know more!
- jeffaugustHelpful | Level 5App version is 368.2.2
ios v 17.3.1
it doesn't work on my home network or on cellular.- NancyDropbox Staff
Hey jeffaugust, what’s the size of the of the .mp4 and .mp3 files you’re unable to play on your Dropbox account?
Can you send a visual of what you end up seeing?
Did you start having this issue after a specific update in your OS/Dropbox app?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!