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Forum Discussion

williamb11's avatar
williamb11
Helpful | Level 6
8 months ago

'Can’t load this file type This file type is unsupported here.' on Windows

I have Dropbox installed on 3 computers, desktop A and laptops B and C, all running Windows 10, 64 bit. I use, for preference as it was installed on my first computer, the Lotus SmartSuite Office pro...
Desktop
Error Messages
Preview
  • williamb11's avatar
    williamb11
    8 months ago

    Thank you both for your help - it's much appreciated.

    williamb11

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi williamb11, thanks for messaging the Community!

 

Just for clarification, is this an error message on the Dropbox site, or a Windows error?

 

A screenshot showing this information would help greatly!

  • williamb11's avatar
    williamb11
    Helpful | Level 6
    8 months ago

    Screenshot attached -

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      8 months ago

      williamb11, Don't mix preview (that what you screenshot shows) and open. Such type of files will never preview on any machine in any browser - Dropbox just doesn't support preview for all files.

      Hope this sheds some light.

      • williamb11's avatar
        williamb11
        Helpful | Level 6
        8 months ago

        Thank you both for your help - it's much appreciated.

        williamb11

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