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Forum Discussion

Dormody's avatar
Dormody
Explorer | Level 3
2 years ago

Cannot view a shared video

I belong to a large network that sends shared videos via Dropbox.   No one is having an issue viewing except me.  when I click the link I cannot view the files instead I get a page that says my Dropb...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Dormody, thanks for bringing this to our attention.

 

Are you logged into the same Dropbox account as with the other devices?

 

Is this a shared link to a file, or a shared folder containing the file itself? Do you have enough space on the iPad itself?

 

Any other info or screenshots would be helpful!

Dormody's avatar
Dormody
Explorer | Level 3
2 years ago

Thanks Jay for reaching out.  

 

Here are the answers to your questions...

Are you logged into the same Dropbox account as with the other devices?   YES

Is this a shared link to a file, or a shared folder containing the file itself?   THIS IS A SHARED LINK TO A VIDEO FILE. 

Do you have enough space on the iPad itself?   YES, THERE ARE MORE THAN 6 GB OF FREE SPACE ON IPAD

Any other info or screenshots would be helpful!   SEE ATTACHED

 

 

 
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot, Dormody.

     

    So, from what I can understand, the page opens, but the video just doesn't load.

     

    Can you copy the link and then paste it and open using a different browser, to see if you get the same behavior, please?

    • Dormody's avatar
      Dormody
      Explorer | Level 3
      2 years ago

      Thanks for your prompt reply…

      there are many shared video links from my groups originator.   all videos act the same on my iPad.  They play for 1 min 56 seconds then Dropbox interrupts the play and screen goes into a spin.  Stating that I do not have sufficient storage space and I need to upgrade.  As mentioned.  I am not trying to download them or save them just view.   A copy of the link for the video is included.   

      link removed

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Dormody, I went ahead, and removed the shared link for security reasons. 

         

        You mentioned that this happens with many shared links, not only a specific one. What happens if you try an incognito tab on your current browser?

         

        Also, do they all fail at exactly 1 minute and 56 seconds? 

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