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Forum Discussion
Can't restore data from an old external device backup
When I look at DropBox with on the web, I can see that I have two external device backups named "Shared Data" and "Ventura ...".
When I look at the backups using the app, I can only see one device backup
With either of the backups, I can see no way of restoring them to a new machine. I do not have the original external device.
With the "Ventura ..." backup I can see the files and download them as there are only a handful of them and then can be zipped.
The "Shared Data" backup is 128GB with a considerable number of files and folders. It is therefore not feasible to navigate the complete structure, create the folder structure and then transfer the files in a folder and individual zips.
Help is appreciated.
Apple Mac mini M2 Pro Sequoia 15.2
Some individual files are too big to zip so the won't download.
The rest of the files are scattered across such a huge number of folders that this is technically unworkable.
There is also no way to determine which files are outstanding.
It. must be a use case that the reason for downloading a whole or portion of a backup is that a restore is required.
Looking at the Dropbox Backup Beta is that the 'Shared Data' backup is not listed. How can I fix this?
- Hannah
Dropbox Staff
Hey CSantavy, thanks for joining our Community.
A way to go about this, if you don't have access to the original drive, is to download the files from our website.
I understand that it's a considerable amount of files, so I would suggest downloading them in batches instead.
I hope this helps a bit and if you have any questions, let us know.
