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Forum Discussion
Desktop Syncing from Cloud Stuck / Takes Forever
Its been days now that my desktop dropbox isnt syncing with my Dropbox account. Several camera pictures were taken from my phone have been uploaded to the cloud network but unable to sync my desktop and download them. I have checked the Help page and followed all options to fix - Reinstall desktop app, unlink & relink device, remove & add dropbox folder but still unresolved. Even left my laptop on for days to sync but still stuck at Uploading 1 File and Downloading 6 files. Please help. Thank you.
Basic User with alot of space to used
After several attempts of troubleshoting, trial and error on several settings...
uninstall / reinstall desktop application
unlink / relink my computer
proxy / no proxy
fix hardlinks and permissions
reset OS folder location and reset file warning options
leaving laptop online for days and nights waiting to sync from the cloud...
....
finally it synced. Unfortunately, root cause still unknown and no direct solution was identified for this issue. Thank you.
Found the answer. The pics had been uploaded into my Dropbox, which could be seen from the Dropbox website. However, for some reason, "LAN sync" was trying to sync the pics from my phone across the local Wifi to my computer to save bandwidth, and it was stuck.
Go into the Dropbox app, to Preferences > Bandwidth > LAN sync, and uncheck the box.
Restart the Dropbox app, restart your computer if needed. A few minutes later, my pics were synced on my computer.
Then I turned LAN sync back on.
i did followed the last steps you adviced....but still the files are stucked and just showing the status "waiting for sync" and " uploading"......what else should be done?
- Walter
Dropbox Staff
Hi Rishabhdev; thanks for joining our Community and happy Friday!
Could you send us what the desktop app is reporting at the moment within your computer's system tray/menu bar so we can have a look too?
Assuming that you're running the most recent, stable version of the app, can you please check if there's an antivirus, a firewall or even a VPN/proxy setting that could be causing this?
If you can normally access the app's preferences, have you tried adjusting the bandwidth settings to see if that improves matters?
Keep us posted!
- Jay
Hi mickey_muds, thanks for posting on the Community!
Could you try the steps in this thread to see if they help at all?
Let me know how it goes!
Hi Jay,
Thanks for the response. I followed the instructions from the thread you gave. The Fix HardLinks and Fix Permissions. I even restarted my laptop twice. However, the issue is still the same until now. It just shows "Syncing 8 files" and when I click to see the Sync Queue list, all the files are "Waiting to Sync" status.
Basic User
No issue on hard disk space - 40GB Free
No issue on Dropbox space - only 51% utilized
8 files pending to be sync from cloud - only 5MB total
- Lusil
Hi @mickey_muds, I just wanted to jump in and ask if you could confirm for us that you're running the latest stable version of the desktop app (100.4.409)?
If you are, could you also have a look and see if the photos/files you're trying to sync contain any incompatible characters?
Let us know what you find, thanks!
