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highst56's avatar
highst56
Explorer | Level 4
12 months ago

Dropbox app says not compatible

Confused. Have had Dropbox app on an Android tablet since new, but having just done a complete reset to get rid of some issues I can no longer download the app as it says it's not compatible with my device.

All answers I've come across say it's because it needs Android 6.0 or above but my tablet uses Android 7.0.

I can access files from a browser window but this requires downloading them first.

I'm hoping there's a simple answer! Thanks.

Android
Error Messages
Install
Mobile
Tablet
  • Jay's avatar
    Jay
    12 months ago

    Hi highst56, it does sound like your tablet isn't on the correct version for the Dropbox mobile app to run. The mobile app requires Android 8.0 or higher to run.

     

    Could you tell us the exact model of your tablet, and what OS it is according to these steps?

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