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Forum Discussion
Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers.
Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
hoegge wrote:
... Now it says 37 files +2 days - how is that possible? ...
It's say +2 days because its not getting anywhere with the syncing of these files.
If your down to 65 I would suggest this approach. (assuming windows but my understanding is mac has similar icons)
Open file explorer, enter the dropbox folder, look for the folder with the spinning icon of still syncing, and then enter that folder, and repeat until you find the files it is still syncing, and DOWNLOAD them if in ther cloud only and UPLOAD them if on the device only, and examine and make a choise if on both.
I just had a device that was stuck at 31 files and I found them all in one folder and a few subfolders, nothing looked special about the folder, I tried the making the cloud only then local again, no fix, so I just downloaded the folder then unpacked the zip over the local device copy, this synced to the cloud and the app dropped to "up to date" about 15 seconds later.
I removed boxifier and installed it again several times: dropbox is always stuck. I just opened a google drive account, and I'm going to close my dropbox plan soon, as I don't see any progress in the solution of the problem. We gave you several weeks to fix, but we don't have an endless patience....
- I finally managed to fix this by unlinking my account and deleting everything online and starting again. Not ideal but fixed it up quickly. Upload speeds were fast. For some reason db was reporting i was using 50% of my 2tb pro acct - which went up to 98% during this sync issue. Reporting correctly now.
I'm glad it's working again but very unimpressed with Dropbox's lack of acknowledgement there are/were severe problems for many usersso, after one month, dropbox and boxifier staff still don't have any solution? unbelievable!
- Daphne
Dropbox Staff
Hello everyone!
As there many suggestions here and fixes working for a few of you and not others, I'd like to suggest contacting Support here if you're still having trouble with this.
You'll receive a ticket number (eg. #1234567) which you can let me know here and I'll follow up with you via email, where we can look into this with more device specific info.
Let me know if you have any other questions - thanks!
