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Forum Discussion
Dropbox Problem with Preview Pane in Windows 10 Explorer.
Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The file shows up on the preview pan, but once you click away or continue to the next file then go back to the previous file the preview pane doesn't show a preview no longer.
The work around ive found was to right click on the file and set to online - only in which case it allows for 1 preview pane viewing then it no longer works until i do it again.
Is there a better solution to this issue?
- Megan
Dropbox Staff
Hey Conkerah, thanks for posting today!
Would you mind sending me a couple of screenshots re-creating the behavior you mentioned?
Also, what version of the app do you have installed, and what's your syncing status?
Keep me posted.Hi Lori
Thank you for getting back to me so quickly. I apologize for not responding as quick.
Basically the problem is when using Dropbox from Microsoft Explorer with Preview Pane. When first looking at a file (*.docx or *.pdf) it shows the preview of the file on the preview pane however if i click away or move onto another file and then move back to the previous file it no longer shows the preview on the preview pane. This is a problem as before using Dropbox they were able to see the files in the preview pane.
Ive tried replicating the problem on my end with success same thing happens preview doesn't show. We are using the same version of Dropbox 127.3.4263 running Windows 10 20h2. Ive tried running files from online and local and ive had slightly more success with running local but doesn't always work.
Any ideas will be helpful.
- MeganHappy Friday Conkerah!
It seems you're using the Beta version of our Dropbox desktop application.
Let's try something:
Go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.
Does the same behavior happen? If yes, I'd love to see some screenshots so I can have a visual on my end.
I have the same problem at this day with the latest application.
What is the solution.
- Walter
Hey CouruDavance, sorry to hear you're having issues with this.
Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar/taskbar on your computer?
Have you tried rebooting your computer since you first noticed this?
If all else fails, I had the same issue and eventually found OneDrive had something to do with this. Deleted OneDrive, problem solved!
I am experiencing the same issue as that described by this user. I have not tried uninstalling or disabling One Drive; and I question that that is a solution. I would like to hear back from you, as it is a real pain -- and I believe some Dropbox issue. P.S., the same files in One Drive show up repeatedly in the preview window!
I am replying to myself to finish the description of the issue. The problem of not appearing in the window after the first shot, is only with respect to Word files a created a year or so before. The problem does not exist with respect to newly created Word files. Yes, I have tried saving the Word file to a new version; but it does not solve the issue. Any solutions, I would love to hear. It interferes with work, as the side window is a tremendous time savor!
Hi, i am having the same problem with the preview pane on file explorer for dropbox files that shows me the file just once in the preview and when I go away from that file and come back again it does not show up. did you find the problem?
