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Forum Discussion
Dropbox says another user is viewing/editing a file, but he is not.
When I open some of my company's Excel files, Dropbox's badge indicates my coworker is viewing and/or has unsaved changes. But looking at his PC, he doesn't have Excel open and the Excel lock files a...
I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.
Jane
Dropbox Staff
Dropbox StaffHey
ctivity audit for the file in question through the admin console, that would definitely shed some light on the case.
If you need more details, please let me know here!
