One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
CHCLS
3 years agoNew member | Level 2
Getting an error (5XX) on the website
Hello DropBox,
Currently receiving Error (5XX). How long does it generally take to resolve this?
Thank you!
- jallen1New member | Level 2
same thing - just minutes ago
- gantNew member | Level 2
Same here. The bot was worthless when trying to get help, too.
- ExcentricVicNew member | Level 2
Having the same issue.
- Benoit R.4Explorer | Level 4
Dropbox is down 😞
- Martika45New member | Level 2
Same issue
- freyon88New member | Level 2
same issue
- Bredagh123New member | Level 2
same
- CMPceNew member | Level 2
I am trying to log in through my web browser (Chrome) on a Mac and keep getting this error:
Error (5xx)
Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.
Any ideas how to resolve this? Another coworker is having the same issues on a PC. Is this on our end, or Dropbox? When I check https://status.dropbox.com/, everything looks ok.
- catWithoutAnUmbrellaNew member | Level 2
same here, really cute error, but now I cannot search my documents, which would be urgent. How long this might take?
- MHoweNew member | Level 2
Anyone seeing this same issue? can't get dropbox to open. Fails.
- kpowell1001New member | Level 2
Same - unable to access via any browser or device. Same error screen.
- yes it is failing for me tooNew member | Level 2
Yes I am getting the same error message
- artsvdoNew member | Level 2
Yes. Same here in central California
- imagegrafixNew member | Level 2
Same does anyone have any idea on when I will be able to access my files???
- garytrichterNew member | Level 2
same!
- dandle-candleHelpful | Level 6
Getting error message whilst trying to log in: Error 5xx
- MyUSACorporationNew member | Level 2
Same on our end
- JellyBelly2023New member | Level 2
Same issue. So since there are so many with the same problem, the whole dropbox site must be down 😞
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!