You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
dbolton1202
9 years agoNew member | Level 2
Error 500 when attempting to sign in on the site
i am getting an error 500 when i try to sign in
ive already cleared my cache and tried using a different browser
i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool"
this has been going on since yesterday and i dont see any outages listed on the outages page
someone please get back to me asap with a resolution
- CarlosPortoNew member | Level 2
Error 500
I live in Cuba
- MarkSuper User IISeems Dropbox is having a service issue.
Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place).
- kaytumz74New member | Level 2
Error 500 on website, can not accesss anything! Final tomorrow!!!!
- MarkSuper User IISeems Dropbox is having a service issue.
Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place).
- shannonkNew member | Level 2
I need to login to my dropbox account to complete a project and keep getting a error 500 - how do I fix this?
- MarkSuper User IISeems Dropbox is having a service issue.
Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place).
- james f.21Explorer | Level 4
Trying to create a file request i am getting "we are unable to complete your request" in red and the word "Loading... ": below, that never goes away.
Tried on two machines (Imacs). Logged in and out.. restarted...
- MarkSuper User IISeems Dropbox is having a service issue.
Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place).
- bmc458New member | Level 2
I am getting the same problem. I have a paper due in 2 hours
- aisling06New member | Level 2
How long before I can acess my account again?
- MarkSuper User IISeems Dropbox is having a service issue.
Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place).
- RinconmanHelpful | Level 7
I have D for B. One of my systems updated to 14.4.19 and now it will not connect (just says Connecting...).
Any ideas?
- MarkSuper User IISeems Dropbox is having a service issue.
Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place) and https://status.dropbox.com/
- jason_AFWNew member | Level 2
I'm encountering Error (500) when I try to access my dropbox account on my work computer.
What do I need to do to remedy this issue?
- MarkSuper User IIPlease see other threads.
It seems Dropbox is having a service issue.
Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place) and https://status.dropbox.com/
- hiker911New member | Level 2
I am getting the error 500 after logging in too. At first, I was alerted my password had expired and requested I change my password. Now when I log in using the new password, I'm getting the Error 500 message. Funny thing, the iOS mobile app is still responding to the old password. Seems the system isn't synxing correctly.
- MarkSuper User IIHiker - you wont be asked to update your password on any connected device as they work on secure tokens not passwords.
- tschenfiNew member | Level 2
Also getting the 500 error.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!