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Forum Discussion
Error 500 when attempting to sign in on the site
i am getting an error 500 when i try to sign in
ive already cleared my cache and tried using a different browser
i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool"
this has been going on since yesterday and i dont see any outages listed on the outages page
someone please get back to me asap with a resolution
- Mark
Super User II
Please see other threads.
It seems Dropbox is having a service issue.
Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place) and https://status.dropbox.com/FYI - seems to be working now. I am able to access my files.
Hi, I'm trying to upload a file to Dropbox and keep getting the 'Error 500' message. Just wondering is it just me or if it's a Dropbox problem. Never happened before. Any idea's how to fix it?? I use it on Macbook Pro and Iphone 7plus.
Thanks,
Sandra.
- MarkTry using a different browser, downloading it in smaller chunks, using Incognito mode and clearing the cache and cookies on your system.
Hi, it is Th 23 March 2017. I am trying to open the "Deleted Files" folder in DB but I get
Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.
I need to restore some files that were accidentally deleted, but I can't. Pls help. I've used two different browsers and both incognito and normal modes. Seems the problem is with DB service?
- MarkAs there isnt loads of posts about it I'm going to assume its not a Dropbox wide issue.
How large is the file? Its possible it could be timing out.
Have you tried to use a different browser? Incognito mode? Cleared cache/cookies etc.?- Hi im am getting this error 500 when i am trying to open a dropbox file that my dad sent me over gmail. I dont know how to fix it can you please help?
- I am trying to open a video that i was sent over email but when i try it goes to this error 500. I am trying to do this on my iphone. Can someone please help me?
- Mark
Going to www.dropbox.com brings back a 500 error. Anyone else not able to get t their files via the web?
T
- Megan
Dropbox Staff
Hi tmongiello, thanks for posting to our Community!
As a first step, can you try clearing your browser's cache, and also try a different browser to see if the same thing happens then?
If yes, could you then send me a screenshot of the error, please?
Let me know, and we'll take it from there.
