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Forum Discussion
Daniel K.61
10 years agoNew member | Level 1
Error downloading folder through web client
I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?
I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.
Tried Mozilla Firefox & Chrome, Windows 10.
You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".
See link: https://help.dropbox.com/desktop-web/download-entire-folders
- Ground w.New member | Level 1
Same problem here on Chrome os x.
- Derek H.3New member | Level 2
same here. any input from the elusive dropbox support?
- Ian B.43New member | Level 1
same on chrome and safari, osx 10.11.2
- Lauri K.New member | Level 1
Same here! OSX 10.11.2 with Firefox 43.0.4 and Chrome 47.0.2526.111 (64-bit). When I share link and try downloading as .zip it doesn't work at all (I don't get even that unspecified.htm file). It's so frustrating!
- Agata K.1New member | Level 1
Same here. Is this normal?
- Timothy F.2New member | Level 1
Same thing here. Chrome Version 47.0.2526.106 m and IE 11.0.27
- Timothy F.2New member | Level 1
- John G.78New member | Level 1
+1 Chrome
- ImagingNew member | Level 2
Is this normal? Having the same problem on all browsers. We will be canceling dropbox business account if this is not resolved in the next couple days. This is one of many problems.
- JGNew member | Level 1
Same problem.
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