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Forum Discussion
Error downloading folder through web client
I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?
I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.
Tried Mozilla Firefox & Chrome, Windows 10.
You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".
See link: https://help.dropbox.com/desktop-web/download-entire-folders
Same problem.
I just contacted support about this and then found this thread.
The response from support was ”It isn't currently possible to download folders that contain more than 10,000 files or are larger than 1 GB via the web interface"
So, just to get this right -
Users are allowed to upload limitless amounts to the cloud
They are not warned in any way that they are uploading beyond what is possible to download whole again
And if they choose not to have these files synched on their machine (the whole point for a lot of users who need more storage space) that they CAN'T DOWNLOAD THEM ALL?
That is really scary. I have 15 years of photographs on there and the past 2 - 3 years are not on any other hard drive. My laptop hd is 120gb so I paid for a 1tb Dropbox account.
Does anyone else have a similar experience? That is really frightening.
Since it isn't possible to quote, here goes nothing:
Jonny t., thanks for your help link. It's pretty weird that just last fall I shared successfully over 3GB .zip (it was premade but it doesn't seem to work anymore even like that). Well I quess I have to switch over to other service that does work like I need it to.bye bye dropbox
I agree with all former posts, that this confirms dropbox is just a low-quality alternative to professional services like Google Drive or Amazon's cloud.
The worst part is this is a "silent failure." It turns out Dropbox is (slow clap) able to produce an error message for this, which at least confirms what other posts say (that this is a size limit). The way I got the message was by forcing the error a few times, then clicking the "home" link in the upper left (it's the dropbox icon). that will bring you home, and at the top of the screen you MIGHT see a message like this.
at any rate this is all pretty sad.
Put me down for a "same here..."
You can download up to 100 pics at once! select 100 and download and it will work with a zip file download.
bump.
I'm unable to download folders. I get the "unspecified" file. This issue makes dropbox unusable for me.
Does dropbox ever respond here or are we just confirming each others' issue?
I guess I don't understand if people need to download a lot of photos... why they're not using the desktop client and be in sync with the remote files.
