Forum Discussion

Daniel K.61's avatar
Daniel K.61
New member | Level 1
10 years ago
Solved

Error downloading folder through web client

I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?

I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.

Tried Mozilla Firefox & Chrome, Windows 10.

desktop
Download
Error Messages
Setting up the apps
Web
  • wh's avatar
    wh
    Explorer | Level 4
    9 years ago

    Google Drive & Box is the way to solve problem.

  • DavidLago's avatar
    DavidLago
    New member | Level 2
    9 years ago

    Great. Now I know why, but I wonder. Why the hell it doesn't display a descritive error? Are db developers this dumb or is just plain negligence?

    • Info M.1's avatar
      Info M.1
      Explorer | Level 4
      9 years ago
      I suppose 2 possible cause: regarding customers pressing if they "announce" error or usage limitation and for full service you simply need comp with dropbox instalation. User cant simply transfer files over the net - you have to download it or push it to another dropbox account. And this is double money for 1 file. And limitation hold users inside their ecosystem because they cant simply migrate to another cloud competitor. Not very fair but I dont know for now any better.

      http://marcelino.si
      http://booking.si
      http://slomazon.com
      http://shop.slomazon.com
      cooming soon: http://yacht.si & http://red.si
  • AhmedShatla's avatar
    AhmedShatla
    New member | Level 2
    6 years ago

    Solved : i face the same problem  , but when change my IP to  USA IP  by vpn extention  ,it worked pushing any download button .(i used 'Hoxx' vpn  extension for chrome ). try USA ip if not work try another one

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!