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Wilson6's avatar
Wilson6
Explorer | Level 4
3 months ago

Error when trying to access my files on the website

Dropbox emailed flagging I was over my free limit. After logging in, I was planning to delete some photos. Unfortunately I can only briefly see the photo grid, and then the screen changes to a sleepi...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi there, Wilson6, thanks for bringing this to our attention.

 

Are you getting the same behavior if you access your account from a different web browser or a private browsing window?

 

Keep me posted.

  • Wilson6's avatar
    Wilson6
    Explorer | Level 4
    3 months ago

    Hi, unfortunately yes. I've tried accessing my account via a windows edge browser, mac safari and chrome and also via my iphone. I've also downloaded the app on my laptop. No solution yet. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hmm, that's strange.

       

      You mentioned that you could see the photo grid briefly; by "photo grid" are you referring to this page or your "all files" page?

       

      A screenshot of the error you're seeing, would also be really helpful, if you could send us one.

      • Wilson6's avatar
        Wilson6
        Explorer | Level 4
        3 months ago

        Hi Hannah, thank you for helping, it's really appreciated. It appears on the first link. I upgraded the storage this morning, but I'm not sure that any files have been made available. Could this be because it's been a couple of years since I used the account? This was a freelance account I used for my volunteer work.

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