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Joycegtx1951's avatar
Joycegtx1951
Collaborator | Level 8
2 years ago

File cannot be accessed by the system

I have a paid account from Dropbox Plus.  When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error.  This happens with all of my jpg and other photo files...
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  • Joycegtx1951's avatar
    Joycegtx1951
    2 years ago

    The problem is fixed. I uninstalled Dropbox from my pc p, under my login and my husband’s login. I then deleted the Dropbox folder located in the user subdirectory on the hard drive. Rebooted and reinstalled. The only issue I have is that the thumbnails for photos stored on Dropbox do not show, only a folder icon. 

    thanks for your offer to help

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Joycegtx1951 wrote:

When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error. ... It's only since I moved to Windows 11 that this has started.

Right-click one of the files and select Make available offline, then try opening it again.

Joycegtx1951's avatar
Joycegtx1951
Collaborator | Level 8
2 years ago

I tried to right click and the only Dropbox choice is "send with Dropbox transfer". No other options. The photo displays correctly in dropbox.com. And on my iPhone and iPad. The problem is Windows 11 explorer

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