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Joycegtx1951's avatar
Joycegtx1951
Collaborator | Level 8
2 years ago

File cannot be accessed by the system

I have a paid account from Dropbox Plus.  When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error.  This happens with all of my jpg and other photo files...
Desktop
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  • Joycegtx1951's avatar
    Joycegtx1951
    2 years ago

    The problem is fixed. I uninstalled Dropbox from my pc p, under my login and my husband’s login. I then deleted the Dropbox folder located in the user subdirectory on the hard drive. Rebooted and reinstalled. The only issue I have is that the thumbnails for photos stored on Dropbox do not show, only a folder icon. 

    thanks for your offer to help

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Joycegtx1951, sorry to see you're having this issue.

 

Can you please send us a screenshot of the error message you're getting and a screenshot of your right-click options?

 

Also, what's the current sync status and version of the Dropbox application?

 

You can hover over the Dropbox icon in your system tray for this info.

Joycegtx1951's avatar
Joycegtx1951
Collaborator | Level 8
2 years ago

Thanks for your response and your offer to thelp. Here are the right click Dropbox options

Here is the error I get when I try to access a photo from Dropbox via Windows Explorer. I have no trouble accessing Word, Excel or PDF files in the same manner. It's just photos. Not only does the thumbnail not display, now it says I have no permission. 

I have administrative rights to the root folder

 

 

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