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justaguy_4's avatar
justaguy_4
Explorer | Level 3
2 months ago

Files from a different device don't appearing on my other device.

Hi, so I've moved some screenshots and .mkv recordings in the Dropbox folder from my windows 11 pro laptop and for some reason even if I refresh the page or even restart my phone the screenshots and ...
Desktop
Mobile
Sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

Can you see the files if you go to www.dropbox.com/home on both devices? 

 

My guess here is you are accidentally using 2 different accounts. 

  • justaguy_4's avatar
    justaguy_4
    Explorer | Level 3
    2 months ago

    Hm, definitely not using 2 different accounts since I've only made 1 Dropbox account. 1. And for some reason on both devices it doesn't appear (website) for me it only appears on the folder PC version of it.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago

      If thats the case is Dropbox running on your PC? Can you see it in the status bar? If so what does it say if you mouse over it?

       

      If not restart the application 🙂 Or consider a reinstall - www.dropbox.com/downloading

      • justaguy_4's avatar
        justaguy_4
        Explorer | Level 3
        2 months ago

         this is whats happening (sorry if its low quality i just drag and dropped this image)

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